This Support Policy describes what support you can expect from us if you are subscribed to our support service after having purchased one of our products.
By providing personal information to us, you consent to us processing it as set out in this Support Policy.
What Our Support Service Covers
We only support our Products, sold on our website https://shop.freesoul-deactivate-plugins.com/. Our Support Service includes assistance with Product installations, configuration, and use. If you need help setting up or configuring our plugins, please first check our documentation.
Your question might have been answered already. If it’s not the case, please submit a ticket.
What’s the language to use for the support tickets
Our support service is provided in English. You may find someone from our team who speaks also other languages, but we can not ensure it.
Bug Fixing
If you have a problem that depends by a bug in the software we provide, we will be grateful for discovering it, normally in these cases, we will provide you a temporary solution for your specific case and then the bug will be definitely solved with next software version release.
If you realize that an external plugin causes a conflict, let us know it, if we realise it’s the case to modify our software we will do it, in other cases, we will suggest you contact the plugin author.
What our Support Service cover and not cover
Retired plugins will be supported until your subscription expires.
We will not ensure support in the following situations:
- you are using outdated versions of our products
- you have modified or added custom code in our plugins
This doesn’t mean that we will not help you in any case, but that we will see the specific case evaluating the reasons you have to use an outdated version and what you have changed or added in the code.
Our Support Service does not cover issues caused by Third Party plugins.
We may ask you to disable Third Party plugins before we are able to assist you in an efficient way, this means that your website could appear broken during the problem-solving.
Our support service does not cover any code customization, neither of our products nor of Third Party plugins.
Occasionally we write some blog posts useful for our product customization, we suggest you read them if you are interested in customizing our products. In any case, we will not take any responsibility for the customization.
We do not give general WordPress support. You can find resources and answers around WordPress in the WordPress.org forums
Product Support Channels
We provide Support Services through the Support System of this website. We do not provide our Support Service through any other channel (including, but not limited to direct e-mail, Facebook, Twitter ….).
Don’t request any Support with channels that aren’t the Support System of this website, because you could wait for an answer that will never arrive. Our Support Team will not receive your requests if you don’t use our ticket system.
We may ask you to send us your WordPress or Server login details if we need them to assist you. The information you share with us through our tickets system will not be given to any Third Party. Only you and our support team will see your ticket.
You will receive indications to log into our Support System after your purchase. If for some reasons you don’t receive them and you have the rights to be a member of the support system, contact us using our Contact Form.
Other support options
You may find relevant community forums to be a helpful source of tips and assistance regarding our products. We do not moderate these forums and we don’t take responsibility for the content you could find about our products
Working time
Although we strive to respond to all queries within 24 hours, our actual response times may vary and we may take longer to respond to more advanced or technical queries or in case of a high number of requests.
Incorporation by reference
This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference:
- Interpreting these Use Terms
- Support Service
- Passwords and Account Security
- Your Privacy
- Warranties
- Liability
- Documents and Notices
If you have questions about this Support Policy or do not agree with it, please Contact Us. We may change this Support Policy from time to time, so check this page to ensure that you are aware of any changes. We will also inform you after any changes sending an email to the email that is recorded in our system. This Support Policy is effective from 8 June 2019.
Eos Koch Mortellaro provides the SERVICE.
This page is used to inform website visitors regarding my policies with the collection, use, and disclosure of Personal Information if anyone decided to use my Service.
If you choose to use my Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that I collect is used for providing and improving the Service.
I will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in my Terms and Conditions, which is accessible at Eos Koch Mortellaro unless otherwise defined in this Privacy Policy.
Who will treat my data?
Your data will be treated, as Data Controllers, by Eos Koch Mortellaro.
Eos Koch Mortellaro is also the person in charge of the Protection of Personal Data that can be contacted through the “Contact” page on this website.
Responsible for processing in relation to the management of the contractual relationship in several jurisdictions and controls for compliance with international regulations is Eos Koch Mortellaro
Information Collection and Use
For a better experience, while using my Service, I may require you to provide me with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that I collect will be used to contact or identify you.
I may ask you your personal data through four different kinds of forms:
- The contact form
- The new newsletter form
- The comment form
The data got by the contact form will be not stored in my server and will not be forwarded to anyone. The contact form processor will only send me an email including your name and your email at the moment of the sending, and the information you’ve provided in the contact form text area.
In the newsletter form, you can provide me with your name and email. This information will be sent by the newsletter form processor to Mailchimp, that is my newsletter provider.
MailChimp is a service in the US that I also use to send my newsletters. The use of MailChimp on this website essentially ensures that emails are sent reliably and, above all, that they are more likely not to end up in your spam filter.
I will not store the newsletter form data on my server and in no other archive than the Mailchimp archive located in the MailChimp server. MailChimp after receiving the data from my server will send you an email to give you the possibility to confirm your subscription to my newsletter. After confirming your subscription your data will be stored in the MailChimp server. Clicking on the confirmation link that MailChimp will send you, they will get your IP address and some log data.
Looking at the MailChimp Dashboard and looking on your profile, I will have access to the following data:
- Your Email
- Your Name
- Your activities regarding my newsletter (newsletter receipt, opening, and clicking)
- Your Language
- Your Location
- Your Favorite email client
-
Your Preferred email format
In any time you will be able to cancel your subscription by clicking on the link that MailChimp will include at every newsletter you will receive.
At any moment you can ask me to cancel your subscription also contacting me at Contact, I will do it for you.
When visitors leave comments on the site I collect the data shown in the comments form, and also the visitor’s masked IP address and browser user agent string to help spam detection.
Before collecting the visitor IP address the comment processor will replace the last digits with 999,
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
At any moment you can ask me to delete your comment and the related data from my server.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Log Data
I want to inform you that whenever you visit my Service, your browser sends to me so-called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of my Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. I don’t directly collect this information, but cause this site loads Google Fonts from https://fonts.googleapis.com, your browser may send log data to Google, including your IP address. I invite you to read the Google Privacy Policy
IP address
This website does not store complete IP addresses of users who visit the website, for more than 30 seconds. After submitting the contact forms that you find on this website, your IP address will be stored for 30 seconds to avoid that the same user having the same IP address try to submit the same form several times. In this way, I reduce malicious intentions against my website.
If you post a comment on this website, your IP address will be transformed replacing the last digits with 999 before collecting it. Fortunately, I have other efficient methods to contrast spammers.
Cookies
Cookies are files with a small amount of data that are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Some cookies expire after a session that means after you close your browsers, and others after different times depending on the cookie.
My website uses these “cookies” to collect information and to improve my Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse my cookies, you may not be able to use some portions of my Service.
It will follow a list of cookies that may be written in your browser navigating this site, including their category, description, provider, and expiration time.
Category: Necessary (2)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- JSESSIONID: Preserves user’s states across page requests. Provided by nr-data.net. It expires after a session.
- PHPSESSID: Preserves user session state across page requests. Provided by app.acuityscheduling.com. It expires after 5 years.
Category: Statistics (4)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Because I embed videos from vimeo.com, the following cookie may be written in your browser:
- vuid: Collects data on the user’s visits to the website, such as which pages have been read. It’s provided by vimeo.com. It expires after 2 years
Sub-category: Marketing (6)
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
- fr: Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. It’s provided by facebook.com. It expires after 3 months.
- tr: Used by Facebook to track user behavior. It’s provided by facebook.com. It expires after a session.
- PREF: Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. It’s provided by youtube.com. It expires after 8 months.
- VISITOR_INFO1_LIVE: Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. It’s provided by youtube.com. It expires after 179 days.
- YSC: Registers a unique ID to keep statistics of what videos from YouTube the user has seen. It’s provided by youtube.com. It expires after a session.
At any moment you can decide what cookie categories you want to deactivate by clicking on
Service Providers
I may employ third-party companies and individuals due to the following reasons:
- To facilitate my Service;
- To provide the Service on my behalf;
- To perform Service-related services; or
- To assist me in analyzing how my Service is used.
I want to inform my Service users that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on my behalf. However, they are obligated not to disclose or use the information for any other purpose.
I’m employing MailChimp to manage my newsletter.
MailChimp
Almost all e-mails sent automatically, or e-mails that are not addressed to you individually as for example newsletters are sent via MailChimp. Read the section “Information Collection and Use” of this policy to know how your data will be collected and sent to MailChimp.
Security
I value your trust in providing me your Personal Information, thus I’m striving to use commercially acceptable means of protecting it.
This site uses, for security reasons and to protect the transmission of confidential content, such as requests that you send to me as a site operator, an SSL encryption. You can recognize an encrypted connection by changing the address line of your browser from “http: //” to “https: //” and looking at the lock symbol in your browser line.
Having SSL enabled, the data you submit to me will be encrypted and can not be read by third parties.
But remember that no method of transmission over the internet, or method of electronic storage is 100% secure, and I cannot guarantee its absolute security.
Links to Other Sites
My Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by me. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
My Services do not address anyone under the age of 16. I do not knowingly collect personally identifiable information from children under 16. In the case I discover that a child under 16 has provided me with personal information, I immediately delete this from my server. If you are a parent or guardian and you are aware that your child has provided me with personal information, please contact me so that I will be able to do the necessary actions.
Changes to This Privacy Policy
I may update my Privacy Policy from time to time. Thus, I advise you to review this page periodically for any changes. I will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. If you have given to me your email, any change of this privacy policy will be also sent to the email you have provided.
Consent
By consenting to this policy you are giving me permission to process your personal data.
Consent is required by Eos Koch Mortellaro to process personal data, but it must be explicitly given.
You can withdraw consent at any time by contacting me on our Contac page.
Contact me
If you have any questions or suggestions about my Privacy Policy, do not hesitate to contact me.
At any moment you can ask me to know what is the data I’m collecting about you and what I’m doing with these data.
At any moment you can ask me to delete your data from my server and archives. Doing so you may lose some services I’m providing to you.
For all, it concerns your data you can contact me going on Contact